FAQ

Yes, but just keep in mind that international shipping times can vary from 1-6 weeks. Additionally, you'll be responsible for any customs and import taxes that may apply. We're not able to control any delays caused by customs.

We typically process orders within 1-3 business days, but during busy periods it can take up to 7 days. Once your order leaves our warehouse, US deliveries typically arrive within 2-7 business days, depending on your chosen shipping method. For any order updates, feel free to reach out to us at hello@clinkcuddle.com!

Enjoy free shipping within the GCC on orders above $45 or more! For international orders, shipping costs are based on the weight of your order and its destination. These costs will be calculated at checkout.

If you need to: Update your shipping address Make edits to your order items Cancel your order Please reach out to us as soon as possible at hello@clinkcuddle.com. We'll do our best to accommodate your request as long as your order hasn't shipped yet. Important: To ensure we can fulfill your request, please contact us within 24 hours of placing your order. We cannot guarantee a full refund or replacement if an item is undeliverable due to an incorrect shipping address. Please note that we are unable to modify billing addresses or payment methods.

We understand your concern about the "Pre-transit" status. Sometimes, even though your order has been shipped, it may not be scanned into the postal system immediately. This can happen if it's waiting at the post office for its first scan or was missed during processing. If your package has been stuck in "Pre-transit" for 2 weeks without any updates, please contact us at hello@clinkcuddle.com. We'll investigate further and consider your order lost in transit. If confirmed, we'll be happy to send you a replacement.

Sometimes, Fedex marks packages as delivered before they actually arrive. If your tracking shows "Delivered" but you haven't received it after 3 days, please check with anyone who might have accepted it on your behalf, like roommates or neighbors. If you've confirmed it's missing, let us know at hello@clinkcuddle.com. We'll investigate further and consider your order lost in transit. If confirmed, we'll be happy to send you a replacement.

If your order is returned to sender due to an incorrect shipping address, we'll reach out to you as soon as we receive it back at our warehouse. We'll then work with you to get it shipped to the correct address. Please note that we cannot cover the cost of international return shipping. If your international order is returned to us, we'll be happy to issue a refund for your order (minus the original shipping cost). If you have any questions or concerns about a returned package, please contact us at hello@clinkcuddle.com.

Stay updated! Catch our product releases monthly. Follow us on Instagram for sneak peeks! https://www.instagram.com/clinkcuddle/reels/?hl=en

Interested in carrying our products in your store? We'd love to have you! contact us at hello@clinkcuddle.com for direct orders.

f you've received an incorrect item or if your order sustained damage during shipping, we'd be delighted to arrange a replacement for you. Simply contact us at hello@clinkcuddle.com to initiate the replacement process. Please attach a photo of the received item and any damage incurred during transit along with your email. we're unable to cover replacements for items damaged or broken post-delivery.

We do accept returns and exchanges within 15 days of delivery. Buyers are responsible for return shipping fees. Please refer to our Policies page for further details.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.